You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days.To meet this requirement, you need to set the _____________ in the service level to 3 days.
HOTSPOT -In the Answer Area, select the appropriate correspondence configuration for each type of content.Hot Area:
DRAG DROP -Select each Flow Shape on the left and drag it to the correct Use Case on the right.Select and Place:
A requirement states: Loan applicants must enter their annual salary. If the salary is above the qualifying threshold, the application is automatically approved. If the salary is below threshold, the applicant must identify a cosigner.Select two configuration options that follow best practices to meet the requirement. (Choose two.)
A customer calls to apply for a new bank account. The customer service representative (CSR) needs to perform an assignment named Select Account Type.During the discussion, the customer can request written information regarding different account types.Select the case lifecycle design that satisfies this requirement.
HOTSPOT -An online retailer creates a case type that processes and manages customer orders. The checkout process has four steps:1. Review Order: The customer reviews the items in order of add-to-cart selection and can adjust the quantity of each item and delete items to calculate and display the order total.2. Select Shipping Option: The customer selects a shipping option to determine and display the shipping charge for their order.3. Enter Delivery Address: The customer enters their delivery address to determine the sales tax, if applicable, and the application displays the calculated sales tax.4. Enter Payment Information: The customer selects a payment option and confirms the grand total of the order.For each calculation, identify the appropriate chaining option to maximize the performance.Hot Area:
