A customer refund case type requires that an auditor receives an email notification if the refund is greater than twice the price of the item.Which recipient role do you select to configure this requirement?
In a claims application, customers can file home insurance claims. Each claim contains a list of items of loss. Depending on circumstances, some claims are investigated for potential fraud in parallel to the actual claim process.Which two entities would you model as case type? (Choose two.)
You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.How does assignment urgency impact the deadline and passed deadline intervals?
How do you route an assignment so that any available member of the department can perform the task?
You want your application to have consistent styling across portals. You want the background color of all buttons in your application to be blue. You want the background color of the buttons to be easily updated in case corporate branding changes.Which attribute do you modify to set the background color?
HOTSPOT -An online retailer creates a case type that processes and manages customer orders. The checkout process has four steps:1. Review Order: The customer reviews the items in order of add-to-cart selection and can adjust the quantity of each item and delete items to calculate and display the order total.2. Select Shipping Option: The customer selects a shipping option to determine and display the shipping charge for their order.3. Enter Delivery Address: The customer enters their delivery address to determine the sales tax, if applicable, and the application displays the calculated sales tax.4. Enter Payment Information: The customer selects a payment option and confirms the grand total of the order.For each calculation, identify the appropriate chaining option to maximize the performance.Hot Area:
