What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?
Which of the following areas would technology help to support during the service lifecycle?1. Data mining and workflow2. Measurement and reporting3. Release and deployment4. Process design
How many people should be accountable for a process as defined in the RACI model?
The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?
Where should the following information be stored?1. The experience of staff2. Records of user behaviour3. Supplier's abilities and requirements4. User skill levels
What should a service always deliver to customers?
