What would be the next step in the continual service improvement (CSI) model after?1. What is the vision?2. Where are we now?3. Where do we want to be?4. How do we get there?5. Did we get there?6. ?
Which statement about the emergency change advisory board (ECAB) is CORRECT
Which of the following BEST describes a problem?
Which of the following is NOT a recognized example of a service provider type within the ITIL framework?
Which one of the following statements about incident reporting and logging is CORRECT?
What should a service always deliver to customers?
