Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?
Which process is responsible for ensuring that appropriate testing takes place?
Which of the following identify the purpose of business relationship management?1. To establish and maintain a business relationship between service provider and customer2. To identify customer needs and ensure that the service provider is able to meet
Which of the following is the correct definition of an outcome?
Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?
What should a service always deliver to customers?
