Which of the following activities are performed by a service desk?1. Logging details of incidents and service requests2. Providing first-line investigation and diagnosis3. Restoring service4. Implementing all standard changes
Which of the following is NOT an objective of Continual Service Improvement?
Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?
What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?
Which of the following are classed as stakeholders in service management?1. Customers2. Users3. Suppliers
What should a service always deliver to customers?
