58 questions • Exam prepare

Exam contains 320 questions

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Question 73 🔥

Which process is responsible for sourcing and delivering components of requested standard services?

Which database solution meets these requirements?

A. Request fulfilment

B. Service portfolio management

C. Service desk

D. IT finance

Discussion of the question

Question 74 🔥

Which of the following is the best definition of service management?

Which database solution meets these requirements?

A. The ability to keep services highly available to meet the business needs

B. A set of specialized organizational capabilities for providing value to customers in the form of services

C. A complete set of all the documentation required to deliver world class services to customers

D. An internationally recognized methodology to provide valuable services to customers

Discussion of the question

Question 75 🔥

Which of the following CANNOT be provided by a tool?

Which database solution meets these requirements?

A. Knowledge

B. Information

C. Wisdom

D. Data

Discussion of the question

Question 76 🔥

Which one of the following is the purpose of service level management?

Which database solution meets these requirements?

A. To carry out the service operations activities needed to support current IT services

B. To ensure that sufficient capacity is provided to deliver the agreed performance of services

C. To create and populate a service catalogue

D. To ensure that an agreed level of IT service is provided for all current IT services

Discussion of the question

Question 77 🔥

Which one of the following activities does application management perform?

Which database solution meets these requirements?

A. Defining where the vendor of an application should be located

B. Ensuring that the required functionality is available to achieve the required business outcome

C. Deciding who the vendor of the storage devices will be

D. Agreeing the service levels for the service supported by the application

Discussion of the question

Question 78 🔥

What should a service always deliver to customers?

Which database solution meets these requirements?

A. Applications

B. Infrastructure

C. Value

D. Resources

Discussion of the question

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Exam contains 320 questions

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