In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?
Which of the following is the BEST reason for categorizing incidents?
A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?
Which of the following provide value to the business from service strategy?1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful2. Enabling the service provider to respond quickly and effectively to changes in the business environment3. Support the creation of a portfolio of quantified services
Which of the following would be examined by a major problem review?1. Things that were done correctly2. Things that were done incorrectly3. How to prevent recurrence4. What could be done better in the future
What should a service always deliver to customers?
