Which of the following are sources of best practice?1. Academic research2. Internal experience3. Industry practices
Which of these should a change model include?1. The steps that should be taken to handle the change2. Responsibilities; who should do what, including escalation3. Timescales and thresholds for completion of the actions4. Complaints procedures
Which one of the following is NOT an objective of problem management?
Which of the following statements about service asset and configuration management is/are CORRECT?1. A configuration item (CI) can exits as part of any numbers other CIs at the same time2. Choosing which CIs to record will depend on the level of control an organization wishes to exert.
Which of the following are types of service defined in ITIL?1. Enabling2. Core3. Enhancing4. Computer
What should a service always deliver to customers?
