Which of the following would commonly be found in a contract underpinning an IT service?1. Financial arrangements related to the contract2. Description of the goods or service provided3. Responsibilities and dependencies for both parties
Service transition contains detailed descriptions of which processes?
Which statement should NOT be part of the value proposition for Service Design?
Which process would be used to compare the value that newer services have offered over those they have replaced?
Consider the following list:1. Change authority2. Change manager3. Change advisory board (CAB)Which one of the following is the BEST description of the items above?
What should a service always deliver to customers?
