Which one of the following functions would be responsible for the management of a data centre?
Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?
Which process will regularly anal0yse incident data to identify discernible trends?
Which is the correct definition of a customer facing service?
Which one of the following is the BEST definition of the term service management?
What should a service always deliver to customers?
