Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?
Which of the following is NOT one of the five individual aspects of service design?
Where would you expect incident resolution targets to be documented?
Which of the following provide value to the business from service strategy?1. Enabling the service provider to have a clear understanding of what levels of service will make their customer's successful2. Enabling the service provider to respond quickly and effectively to changes in the business environment3. Reduction in the duration and frequency of service outages
What are the categories of event described in the ITIL service operation book?
What should a service always deliver to customers?
