Universal Containers (UC) recently rolled out Einstein Generative AI capabilities and has created a custom prompt to summarize case records. Users have reported that the case summaries generated are not returning the appropriate information.What is a possible explanation for the poor prompt performance?
An administrator wants to check the response of the Flex prompt template they’ve built, but the preview button is greyed out.What is the reason for this?
Universal Containers (UC) wants to offer personalized service experiences and reduce agent handling time with AI-generated email responses, grounded in Knowledge base.Which AI capability should UC use?
An AI Specialist configured Data Masking within the Einstein Trust Layer.How should the AI Specialist begin validating that the correct fields are being masked?
An AI Specialist needs to create a prompt template to fill a custom field named Latest Opportunities Summary on the Account object with information from the three most recently opened opportunities.How should the AI Specialist gather the necessary data for the prompt template?
An AI Specialist needs to create a Sales Email with a custom prompt template. They need to ground on the following data.Opportunity Products -Events near the customer -Tone and voice examples -How should the AI Specialist obtain related items?
