When a customer chat is initiated, which functionality in Salesforce provides generative AI replies or draft emails based on recommended Knowledge articles?
Universal Containers wants to utilize Einstein for Sales to help sales reps reach their sales quotas by providing AI-generated plans containing guidance and steps for closing deals.Which feature should the AI Specialist recommend to the sales team?
How does the Einstein Trust Layer ensure that sensitive data is protected while generating useful and meaningful responses?
Universal Containers needs a tool that can analyze voice and video call records to provide insights on competitor mentions, coaching opportunities, and other key information. The goal is to enhance the team’s performance by identifying areas for improvement and competitive intelligence.Which feature provides insights about competitor mentions and coaching opportunities?
Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements.Which steps should an AI Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?
A support team handles a high volume of chat interactions and needs a solution to provide quick, relevant responses to customer inquiries. Responses must be grounded in the organization’s knowledge base to maintain consistency and accuracy.Which feature in Einstein for Service should the support team use?
