How should the consultant design the OmniScript solution to allow the user to stop and resume a process at a later time?
A business wants to transform an existing process into a digital interaction using OmniScript. The process includes several steps. Some steps apply to all users, and other steps only apply to users depending on their responses to certain questions. The business does not want all users to have to go through all the steps.Which OmniScript feature should the consultant recommend to meet this requirement?
A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed:Account information including account name, phone, and websiteActive opportunities related to the accountActive contracts related to the accountThe ability to view and renew contractsAn Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.How should the consultant design the FlexCards to meet these requirements?
Which of the following use cases are best solved using Expression Sets and Decision Matrices? (Choose two.)
In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts? (Choose two.)
A business wants to display cases for an account using FlexCards. The cases should be organized in a tabular list by case status, so that Escalated cases appear first, followed by Active and Closed cases.Which FlexCard feature should consultant recommend to meet this requirement?
