A company needs to create a quoting process for its internal agents. During quoting, the agent selects a product and specifies the grade (A, B, C, D, E) and the size (Small, Medium, Large, X-Large). The process should look up the unit price using the product code, the grade, size, and then multiplies the unit price by a discount factor.Which tools should the consultant recommend to meet these requirements? (Choose two.)
A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating.Create a case for an account team member to follow up.Email a summary message to the user.Which OmniScript elements should the consultant recommend to meet these requirements?
A company has an existing OmniScript that gathers customer information. User feedback suggests that the current process requires too much typing because all the data is entered into input text fields. The users also are concerned because there is no validation. In the data that is entered, and users can sometimes enter data that contains errors. The required inputs are first name, last name, age, and email. Users are also presented a brief questionnaire regarding customer satisfaction.Which three input elements can the consultant recommend to improve usability and to provide validation? (Choose three.)
A business has a project that must be completed soon in order to meet important deadlines. However, the developer on the project has left the company, and the new team on the project has decided to use OmniStudio tools. The development work completed so far was done using APEX code. The new team must complete the project following these guidelines:Minimize implementation time -Ensure end-user processes are as simple as possibleFind a way to ensure optimal UX -In this scenario, what two actions should the consultant recommend to the project team? (Choose two.)
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer’s issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.What type of DataRaptor can be used to retrieve a list of cases filtered by the customer’s asset and the last service date of the asset?
What business problem does DataRaptor solve?
