Agents for an insurance company need to know the current and past weather conditions when creating claims for customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents have access to the information. The FlexCard needs to provide fields extracted from a weather API and account fields from Salesforce.According to best practice, what data source should be used?
A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.What is the most efficient solution that the consultant can propose to meet this new requirement?
The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. The consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sales processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. Each process will contain multiple decision points for the user.Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?
A telecommunications company wants to create a 360° view of their customers, including all customer installed products grouped by service address. During the discovery phase of the project, the consultant Identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of the installed product. The consultant creates an inventory of all statuses and processes as shown below.Status = Active -Pay bill -Review usage -Cancel service -Status = Suspended -Pay bill -Reconnect service -Cancel service -Status = Pending installation -Set up billing -Schedule installation -Cancel installation -Status = Canceled -Pay bill -Disconnect service -Reconnect service -Which two FlexCard features should the consultant use to meet these requirements? (Choose two.)
A healthcare company wants to enable its subscribers to add, edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality.In this scenario, which two OmniStudio features should the consultant recommend? (Choose two.)
A company has an existing OmniScript running in production. The business decides additional customer information is needed and wants to add more questions to the process.What is the most efficient approach that the consultant can recommend to the business to meet this requirement?
