Universal Containers wants to import an external knowledge base to Lightning Knowledge using the Knowledge Importer.How should this be implemented? (Choose two.)
Universal Containers is migrating from Classic Knowledge to Lightning Knowledge using the Lightning Knowledge Migration Tool and noticed that none of the Article file attachments were migrated.How can a consultant migrate the file attachments?
Universal Containers has four internal divisions that use Salesforce Knowledge. Compliance requirements mandate that each division should only have access to its own articles when performing a search.Which solution should a consultant recommend to meet this requirement?
Universal Containers requires a scheduling solution that will allow Managers to coordinate service engineers across multiple Territories.What solution should a Consultant recommend?
Universal Containers recently implemented Service Cloud. The Support Manager notices that cases are being distributed unevenly across the team.What should the consultant recommend to address this problem?
Universal Containers wants to maintain Service Level Agreements on its customer cases. Customers are provided with different service levels based on their Services agreement. The VP of Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages.Which Service Cloud feature should the consultant recommend to address this requirement?
