Which feature should a consultant recommend to allow a tier 2 service representative to take over case processing from tier 1 and know how far tier 1 had progressed in troubleshooting?
Agents at Universal Containers are required to update the case status to Waiting for Customer after they send an email to the case contact. Support Managers are noticing that many Agents are forgetting to perform this step.What should a consultant recommend to address this problem?
How should a consultant provide Suggested Article functionality to Lightning Service Console users?
Universal Containers (UC) wants to automate the process of case creation. While conducting a business process review, the consultant learned that in some instances, customers provide UC with digital pictures of the problem. The average attachment size was 34 MB.Which solution should a consultant recommend?
A Service Representative transfers a Chat to another Representative.Which two things will happen? (Choose two.)
Which search mechanism should be used to find case comments from within the Lightning Service Console?
