Universal Containers wants to ensure the contracted service level requirements for its clients are being met.What should be configured to meet this requirement?
Universal Containers wants to help customers resolve issues by browsing Knowledge articles and submit a case if they need more information.What should the consultant recommend to meet the requirements?
To help Service Agents more accurately respond to Cases, Universal Containers want a list of relevant Knowledge Articles displayed on the Case record page.How should a consultant configure this requirement?
Universal Containers has completed development and testing of its Service Cloud implementation and plans to migrate functionality from the sandbox environment to the production environment.What should be used for migration functionality?
Which two capabilities of Lightning Knowledge ensure accurate content in articles? (Choose two.)
Universal Containers' IT policy prevents third-party software from being installed on employee computers. However, the VP of Service has asked that cases be automatically created from customer emails.What solution should a consultant recommend?
