Universal Containers wants to implement a customer service site. The goal of the site is to enable community members to access, create, and manage cases online.How should the consultant implement these requirements?
The VP of Service at Universal Containers wants to make it easier and faster for support reps to send knowledge articles to the customer.What should a consultant configure to satisfy this request?
Universal Containers (UC) wants to schedule technicians for repair services when an agent is unable to solve the customer's problem via the call center.What functionality should a consultant recommend to satisfy the UC's need?
When Service Reps view a case, they often need to see the case history of other cases for that same account.How should a consultant configure the Lighting Service Console to support this requirement?
Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.What feature should a consultant recommend to meet this requirement?
Universal Containers' IT policy prevents third-party software from being installed on employee computers. However, the VP of Service has asked that cases be automatically created from customer emails.What solution should a consultant recommend?
