Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.When designing the Customer Service Representative’s user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment? (Choose two.)
Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date.What are two ways a Consultant can configure Maintenance Plans to meet the requirement? (Choose two.)
To ensure that preventative maintenance work can be completed on time, Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.How should the Consultant meet this requirement?
A Technician needs to get a replacement part for damaged inventory on their truck for an upcoming job.To which object should the Technician add a Product Request record?
Universal Containers wants service managers to quickly identify location and status changes in the lifecycle of a specific component in customer’s install base.What should a Consultant utilize to track the lifecycle?
Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.How should the solution be configured to ensure technicians can access relevant Knowledge articles?
