What is a case?
External content integration is important for agents to be able to access knowledge articles from external sources. ALL external sources must be:
An Account Relationship is based on a defined account relationship hype. Users with the System Administrator role can define two types of relationships: (Choose two.)
Which knowledge records can be configured with User Criteria?
When the virtual agent plugin is installed NLU is activated but is not available for use until what two configurations are completed? (Choose two.)
Agents and managers cannot create knowledge articles from Community questions.
