A consumer service agent receives and accepts a case which was created by a consumer. The agent needs and requests more information from the consumer. After receiving the information, the agent proposes a solution that is accepted by the consumer. Given this scenario, what is the chronological order of case states used to manage this case?
What are the types of matching criteria for Customer Service? (Choose four.)
What is a supported external customer that, in turn, sells to and supports one or more customers?
Customer Service Trending Topics is a capability that enables companies to use Predictive Intelligence to quickly pinpoint factors driving up case volume and act to mitigate them. Which of the following would be a benefit of using Predictive Intelligence Customer Service Trending Topics?
Which ServiceNow applications can be integrated out-of-the-box with CSM? (Choose three.)
Agents and managers cannot create knowledge articles from Community questions.
