What does the Agent Whisper function do?
Upon self-registration through the Consumer Service Portal, a record is created in: (Choose two.)
Who can create a customer service case from a community discussion? (Choose two.)
The assignment workbench uses configurable matching criteria to evaluate agents in a selected group and provide an overall ranking. What are the different types of criteria available for the assignment workbench? (Choose three.)
Asset classes are defined to allow for logical grouping of assets. There are five asset classes provided to group assets, each Asset class provides unique functionality for that group of Assets in the platform. Which of the following are the asset classes used? (Choose five.)
Agents and managers cannot create knowledge articles from Community questions.
