What do blue circles in the timeline of a case form represent?
What are the different resource matching methods on the Matching Rule form? (Choose four.)
Which of the following child case states would cause parent - child case synchronization to fail? (Choose three.)
External customers can view the problem, change, and request records associated with their customer service cases from the Customer and Consumer Service Portals. Which of the following can they approve in relation to cases via the portals?
Playbooks for CSM provide step-by-step guidance for resolving specific types of customer service cases. What are the three out-of-the-box playbooks for CSM? (Choose three.)
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