As an agent you can report a knowledge gap, if you cannot find relevant articles that could help resolve a case. Which action is required to create the knowledge gap?
What feature does the Product Model and Catalog Items Relationship plugin enable?
What happens to a case whenever the state of one of the associated IT Service Management records (incident, problem, change) is updated?
Application Scoping from a security perspective brings the following benefits: (Choose two.)
How can multiple service catalogs be made available on the Customer Service Portal?
Agents and managers cannot create knowledge articles from Community questions.
