From which one of the following can an agent create a CSM Case:
Using the out-of-the-box major issue management process flow, a consumer service agent proposes an existing case in the Open state as a major case candidate. The major case candidate has a consumer defined and is approved by the customer service manager What happens to the major case candidate?
What types of escalation templates can be created? (Choose two.)
What are the recommended good practices when running implementation workshops? (Choose three.)
What is the specific type of catalog item called that allows users to create task-based records, such as case records, from the Service Catalog?
Agents and managers cannot create knowledge articles from Community questions.
