By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?
When using the Email Client, what is the difference between an Email Template and a Quick Message?
Your customer wants to use the Service Catalog to generate task-based records for end-user inquiries. What Service Catalog capability can you use to generate these records?
How are Releases related to Projects?
What tools are available to the assignee to help resolve an Incident? (Choose two.)
Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)
