If the Assignment group is empty on an incident record, what happens when an agent that is a member of a single user groups clicks the Assign to me UI action?
A problem record is the Parent to what record?
When you create a problem from an incident, impact, urgency and priority are automatically populated, from the incident record. Your problem management process owner wants the problem manager to be responsible for assessing the impact and urgency on the problem, so they don't want the values from incident to be copied over.What module would you use to make this adjustment?
As of Quebec, Problem task records will move automatically from one state, to another state, provided the required fields are filled. What are those states?
A new problem manager wants to know how to create reports for monitoring problem management activities. What do you recommend they do before creating new reports?
Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)
