A user wants to know what makes the Known Error knowledge base in ServiceNow different from all other knowledge bases. How should you respond?
Problem management provides what benefits for Incident management? (Choose two.)
A tester reports a bug, because they submitted a Known Error article from a Problem record, but it is not visible from the Known Error database. What could cause this?
Where can a change manager define the conditions that must be met before a change request can move from one state to another?
Where can a change manager define the interval frequency for unauthorized change detection?
Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)
