Your customer has an external system, which is used to perform changes. Your customer wants to capture these changes in your instance for reporting and CMDB maintenance purposes.What baseline Change Model supports this scenario?
Incidents can be created and managed in the workspace, using UI layouts that are tailored to different personas, processes, and interfaces. Examples include:• Default• Major incidents• Self Service• MobileWhat are these UI layouts called in the Now Platform?
On a request form, the requester needs to indicate when they need to receive the item.What Variable type would you use for this information?
Your customer wants to use the Normal change model, but wants to add another level of approval for changes relating to the Service, SAP Enterprise Services.What should you do to satisfy this requirement?
The ability to authorize requests is enabled using a role which requires a user license. What is this role?
What tools are available to the assignee to help resolve an incident? (Choose two.)
