A customer requests that when the Service Desk agent clicks on the information icon for the Caller's name, the quick view frame shows only the following fields:User name -Manager name -Email Address -Employee ID -How would you modify the quick view frame?
Which of the following Change Task Types are available by default? (Choose three.)
What baseline Change Flows support the baseline Normal Change model?
Under what circumstances, should you use the Communicate workaround Related Link on the Problem record?
What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?
How are Releases related to Projects?
