When we assess the Voice of the Customer we are attempting to determine the gaps in our processes between `what is` and __________________.
Which of the following would likely not be a CTQ (Critical-to-Quality) for the purchase of a product?
The Pareto Chart is a tool that displays data that typically follows what ratio?
Al bought a handheld GPS from his local electronics store. When he entered an address it would not function. For the manufacturer of the GPS this would be categorized as what type of cost?
Which of the following is a method of expressing the concept that the outputs of a process are a function of all the inputs to the process?
When a process has proven itself to function at a Six Sigma level this means there are less than ________ defects per million opportunities.
