Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)
Alerts that have been read are not included in the alert count, even if they are still active.
What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?
A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.What is the most likely reason for this?
Which options can be configured when setting up a queue? (Choose two.)
Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?
