Which of the following reports display the number of interactions handled by an agent per day? (Choose two.)
Unused reports need to be disabled manually to prevent unnecessary load on the system.
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.
Which of the following metrics represents the average amount of time an interaction waits in queue before an agent answers it?
Select the factors which can cause report generation failures and increased runtimes. (Choose two.)
Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?
