Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow him to estimate their average handling time.Which of the following options would help him perform his task?
Which view displays current metrics and information about queues if you have a membership?
What is the maximum limit for creating performance dashboards for private users?
Eva, a contact center supervisor, wants to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues.Which of the following views can help Eva identify such issues?
Jenny is monitoring five queues in real-time. She identifies one of the queues' Service Level percentage to be below the threshold level.Which of the following will help her view specific information about the queue in real-time?
Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?
